We hope you will love and cherish your purchase from Studio Fortitudo, but if for any reason you change your mind or it's not quite right for you we have a 5-day return policy on regular priced jewelry items.  This means you have 5 days after receiving your jewelry to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need your purchase receipt or proof of purchase.

To start a return, you can contact us at hello@studiofortitudo.com Please include the reason for the return and how many items you would like to return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@studiofortitudo.com

Damages and issues
Please inspect your jewelry order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded within 3-5 business days of the receipt of your item(s) by Studio Fortitudo to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Price Adjustments

Please note there will be no price adjustments on sale items.